CALISTA TranSwap Pay Guide

CALISTA TranSwap Pay

Product Overview

CALISTA TranSwap Pay allow users to make cross-border payment on the following currencies.

From Currency To Currency
SGD, HKD, IDR, USD AUD, CAD, CHF, CNY, EUR, GBP, HKD, IDR, INR, JPY, KRW, MYR, NZD, PHP, PLN, SEK, THB, TWD, USD, VND

We are working continuously to expand CALISTA TranSwap Pay to more countries. If you can’t find the currency pair that you are looking for, please contact us at support.calista@transwap.com and our team will be happy to help you.

Promotions

Enjoy 30% OFF transfer fees when you use promo code CTP30 for all transactions!

This discount will be valid for 30 days from the date that the account is approved. Sign up and get your account approved now till 30th September 2020 to enjoy this limited offer!
Discount is only valid for the first S$100,000 of each transaction. Do contact us at support.calista@transwap.com to find out more!

How to register?

Launch CALISTA TranSwap Pay website https://calista.transwap.com/ in your internet browser.

Click on the “Sign Up” button.

Enter your email address, password and promotion code (if any).

Click on “Continue”.

To continue to login, please access your email account to verify the account.

Login

Launch CALISTA TranSwap Pay website https://calista.transwap.com/ in your internet browser.

Click on the “Sign In” button.

Enter your email address and password.

Click on “Login”.

Forget Password

In the login page, click on “Forget Password”.

Enter your email and click on “Send Recovery Link”.

Access your email account for the recovery link.

Completing your profile

After logging in to your account, you will have to complete your profile before you can start sending money.

Click on “Complete your profile” link.

Select your profile type as “Corporate”.

Select the country where your company is incorporated.

Click on “Continue”.

Click on the box labelled “Manually fill required info”.

Fill in your company name and company registration number.

Click on “Next”

Enter your personal information and contact number.

Click on “Next”

Click on “Confirm & Proceed” to complete your profile.

Your profile will be reviewed by our team. It will take 1-2 days. You will receive an email notification upon approval. You can start making payment after that.

Setting up 2FA

You can set up a 2FA to make your payment secure.

Click on “Secure your account” link.

Select the correct country code and enter your mobile number.

Click on “Get OTP”.

Enter the OTP received on your mobile phone.

Click on “Verify OTP”.

Your account is now secured with 2FA.

Adding new recipient (Corporate)

Select the “Recipients” link on the left-hand menu bar.

Click on the “Add New” button on the top right-hand corner of the page.

Enter the recipient type (corporate), country and currency.

Click on “Continue & add recipient details”.

Enter the company name, contact email, address, city and postal code.

Click on “Continue & add bank details”.

Enter the bank name, account holder name, account number and description.

Check the terms & conditions box.

Click on “Add new recipient” to successfully add a new recipient.

Your newly added recipient will be shown on the screen.

Adding new recipient (Individual)

Select the “Recipients” link on the left-hand menu bar.

Click on the “Add New” button on the top right-hand corner of the page.

Enter the recipient type (individual), country and currency.

Click on “Continue & add recipient details”.

Enter your title, first name, last name, email, address, city, and postal code.

Click on “Continue & add bank details”.

Enter the bank name, account holder name, account number and description.

Check the terms & conditions box.

Click on “Add new recipient” to successfully add a new recipient.

Your newly added recipient will be shown on the screen.

Creating a payment

Click on “Send Money” on the top left-hand corner of the page.

Select the currency you will like to send and currency you need to pay in.

Indicate the amount you will like to transfer.

Click on “Start sending money” to proceed.

Select the recipient you will like to transfer to.

You may also choose to click on “Add new” to add a new recipient for this transaction.

Select the purpose of this transfer by clicking on the dropdown menu “Select the purpose of this transfer”

You may choose to indicate a reference or description for this transfer by adding the details in “Add a reference or description to this transfer”

Check the terms & conditions box.

Click on “Confirm and proceed” to confirm your transaction.

A 6-digit code will be sent to the mobile phone number linked to your account. Enter the 6-digit code received to complete the 2FA step.

Click on “Verify OTP” after entering the 6-digit code.

If you did not automatically receive your 6-digit code after some time, you may click on “Resend OTP” to resend the 6-digit code to your mobile phone number.

After completing phone verification, your payment request will be created. You may proceed to make payment to the TranSwap’s bank account provided to complete the transaction. Do note the timeline of 24 hours to complete the transaction. Upon completing the transaction, funds will be remitted to your recipient accordingly by TranSwap.

You have successfully created your transaction. Click on “Done” on the top right-hand corner of the page to exit to the dashboard.

You may also click on “Cancel this transfer” at the bottom right-hand corner of the page. This will cancel the transaction you have created.

You may track the status of the transaction on the dashboard.

Cancelling a payment

You may find the detail of your transactions on the “Account statement” page. This is accessible on the left-hand corner of the page.

Click on the transaction to view the transfer details and steps to complete the transaction.

At this stage, you may also choose to cancel your transaction by clicking on “Cancel this transfer” when you are viewing the transfer details of your transaction.

After cancelling your transaction, its status will be reflected accordingly on the dashboard.

The transaction details will also be reflected accordingly as cancelled.

Frequently Asked Questions (FAQ)

How do I send money overseas with CALISTA TranSwap Pay?

Simply register here (https://calista.transwap.com/signup) to get started! Once your account is verified, you will be able to track and manage your cross-border payments. Our dedicated support team is also ready to provide any help you might need.

Are there any fees?

Our fees are transparently displayed during the booking process and includes the cost of payments and wire transfers.

However, in certain cases, your bank or your recipient’s bank may charge an additional fee to send and/or receive money. These charges will be borne by you or your recipient.

Where can I send money to?

Our wide network of banks and partners allows you to make payments to more than 160 countries. This includes:

Australia, China, Europe, Hong Kong, Indonesia, Japan, Malaysia, Philippines, South Korea, Singapore, Thailand, United Kingdom, United States, Vietnam, Taiwan, New Zealand, Switzerland, Sweden, Poland, Canada

CALISTA TranSwap Pay is also constantly looking to open new currency borders to serve our clients better.

What information do I need to provide for onboarding? How do you ensure that the information is secure?

We will require the following for verification to keep your money safe and comply with the Monetary Authority of Singapore (MAS) regulations.

  • Your ID document with nationality
  • Proof of address
  • Authorization letter from directors to use TranSwap if you are not a shareholder or director
  • Company’s name and ACRA
  • Information of your directors and shareholders that own more than 15% of the business including:
    • Full name, date of birth, and country of residence

CALISTA TranSwap Pay’s platform and processes are closely managed based on the highest international standards to give you a peace of mind. Our strict security controls protect our clients’ money and confidentiality.

How long does my transfer take?

This depends on the currency that you are buying or selling and the bank that your beneficiary is using. Typically, for major currencies and leading banks, the funds will reach your beneficiary within 1 business day after we receive your funds. In extreme cases, it takes some currencies and/or banks up to 4 business days to process the transfer.

If you require the transaction to proceed urgently, please contact us by email at support.calista@transwap.com.

How can I keep track of my transfer?

You can track and manage your transfer on your dashboard anytime. We will also keep you notified on your transfer by email at each stage of the transfer. Your beneficiary will also receive an email from us when the money is on the way to them.

How do I send money to a beneficiary again?

If you have added and made a cross-border payment to a beneficiary in your account before, their details will be stored in your account. Simply click on the beneficiary’s name again in your dashboard to begin a new transaction. TranSwap also offers API, which allows businesses to make multiple recurring batch payments. Contact us at support.calista@transwap.com to customize a solution for your needs.

How will CALISTA TranSwap Pay contact me?

We will contact you via the phone number and email provided during sign up. You will have a dedicated account manager who will supporting you throughout the process for a hassle free cross-border payments experience.

Is my money secure?

TranSwap is regulated and licensed in Singapore as a remittance business (Licence Number RA No. PS20200415) by the Monetary Authority of Singapore. Our client funds are permanently held in our segregated accounts in leading global banks. This means our client funds do not form any part of TranSwap’s assets.

Am I able to cancel my transfer?

If the payment has not been processed, we will be able to help you to cancel the transfer. However, if the payment has been processed or the transfer is complete, you will not be able to cancel the transfer.

What if I entered the beneficiary’s details wrongly?

In the event that you have entered the bank account details wrongly, please contact us immediately to assist you. If the payment has not been processed, our team will be able to help you with the amendment. However, if the payment has been processed, we will have to wait for the transfer to be rejected before we can attempt to process it again with the correct details. Do note that there may be admin charges levied for these amendments.

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